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Winterberry Wool Privacy Statement

 

PURPOSE OF THIS PRIVACY STATEMENT

This Privacy Statement aims to give you, our valued customer, the appropriate information on how we collect and process the personal data we obtain about you when you interact with us.

Maintaining the security of your data is a priority at Winterberry Wool, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. We are also dedicated to being transparent about what data we collect about you and how we use it.

This Privacy Statement, which applies whether you visit our website, use your mobile device or contact us over the telephone, provides you with information about:

• what personal data we collect;

• how we use the data we collect from you;

• whether we will disclose your details to anyone else;

• how we ensure your privacy is maintained;

• your choices and rights regarding the personal data you provide to us; and

• the use of cookies on our website.

We understand that there is a lot of information in this Statement, but we want you to be fully informed about your rights and how Winterberry Wool uses and looks after your data.

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WHAT PERSONAL DATA DO WE COLLECT?

We, at Winterberry Wool, may collect the following information about you:

• your name, age/date of birth and gender

• your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and email address

• purchases and orders made by you

• when you make a purchase or place an order with us, we will use your payment card details or bank account details

• your communication and marketing preferences

• Please be aware, our website is not intended for children and we do not knowingly collect data relating to children.

 

WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

Winterberry Wool may use the personal information that you provide or that is obtained by us for a number of purposes, including the following

• to register you with our website and to be able to administer our website services

• to provide our goods and services to you and for associated purposes, including carrying out our obligations arising from any contracts entered into between you and us

• to collect personal ID information (including name, email, password, other communications), as well as payment details (including credit card information), in order to process any orders you make with us

• to respond to your queries, refund requests and complaints

• to measure and collect session information, including page response times, length of visits to certain pages, page interaction

• to collect and measure comments, feedback, product reviews, recommendations and personal profile

We need to process your personal data so that we can manage your purchase, provide you with the goods you want to buy and help you with any orders and refunds you may ask for. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service.

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TO MANAGE AND IMPROVE OUR SERVICES AND OPERATIONS

• .wherever possible, to send you communications required by law (for example, a product recall notice or legally required information relating to your order) or which are necessary to inform you about changes to the services we provide. These service messages will not include any promotional content and do not require prior consent. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

• to manage and improve our website and mobile apps, and to improve your browsing experience, by developing and improving the design and layout of our website and mobile apps, through analysis of your usage. We use cookies to improve your customer experience – for more about Cookies, please see the Glossary

• to help develop and improve our product range, services, information technology systems, know-how and the way we communicate with you. This allows us to serve you better as a customer.

• to enable us to comply with any legal or regulatory requirements and in the detection and prevention of theft, fraud or other crimes.

• to protect our business and your account from fraud and other illegal activities

• to send you communications required by law (for example, a product recall notice or legally required information relating to your order) or which are necessary to inform you about changes to the services we provide. These service messages will not include any promotional content and do not require prior consent. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

 

HOW IS YOUR DATA STORED?

Winterberry Wool is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

HOW SECURE IS OUR PAYMENT METHODS?

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

At all times, Winterberry Wool will do our very best to protect your personal information...but please be aware that we cannot guarantee the complete security of your information. Any transaction will be at your own risk. Once received by us, your information will be used under strict security, in an attempt to prevent unauthorised access. We would like to remind our customers that any orders that are placed, using an unsecured network, may place your personal data at risk, so we recommend the use of a secure wireless network, only.

Very rarely, we may send you an email, but will never request your personal information, security information or log-in details. If you do happen to receive such an email, which appears to be from Winterberry Wool, and you suspect it be fraudulent, please do not respond or open..and contact us immediately..

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WHO MIGHT WINTERBERRY WOOL SHARE YOUR INFORMATION WITH?

We will share your personal information with third parties where required by law, where it is necessary to administer our agreement with you or where we have another legitimate interest in doing so. 

For example:

• if required to by law, under any code of practice by which we are bound or we are asked to do so by a public or regulatory authority such as the Police;

• if we need to do so in order to exercise or protect our legal rights, systems and services (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);

• for debt collection with a debt collection agency (where appropriate);

• we will share your purchase and contact details when required to do so by a regulatory authority.

Please be assured that we will not sell or rent your information to third parties.

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HOW LONG WILL WINTERBERRY WOOL KEEP YOUR DATA?

We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

However, we will keep the personal data, including details of the product you purchase, which you provide to us when you place an order with us for six years so we can comply with our legal and contractual obligations, including the Consumer Rights Act 2015.

Please be assured that shopping online with Winterberry Wool will be as safe and secure as shopping in a store. We have safeguards in place to prevent your personal information from being lost, stolen or damaged and to prevent cyber-attacks, phishing or other malicious activity.

 

CHANGES TO WINTERBERRY WOOL PRIVACY STATEMENT

On occasion, we may need to update this Privacy Statement. Please check frequently, to ensure you’re happy with any changes. Changes and clarifications will take effect immediately, when posted on the website. If you do not agree to these changes, please do not continue to use this website or submit personal information to Winterberry Wool. If material changes are made to this Privacy Statement, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Statement changes).

 

LINKS TO OTHER WEBSITES

On occasion, we may promote, mention or point to other websites , in order to give examples, ideas etc. Please be aware they may contain links to and from the websites of social media networks or advertisers. If you follow a link to any of these websites, please note that they have their own privacy policies and are also likely to use cookies. We strongly advise you check these before you submit any personal information to these websites. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites, even if you access them from our website, and your use of such websites is at your own risk.

 

UPDATING YOUR ACCOUNT

It is our aim to be as co-operative as possible, in all areas, particularly whilst handling your personal data. Should you have any questions or queries, please contact us via email:

winterberrywool@gmail.com

 

This Policy was amended August 2020

 

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Glossary

 

Consent: In specific situations, we can collect and process your data with your consent.

For example, where you have registered to receive email notifications and/or promotional information from us the basis of our processing will be subject to your consent, which we will ask for and can be withdrawn by customers at any time.  Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Contractual obligations: In order to carry out a transaction, both us at Winterberry Wool and you, our customer, are required to follow our sides of the “transaction contract”..a legal responsibility.

For example: Should you wish to place on order with Winterberry Wool, we are required to collect your banking  details, for payment.

Cookies: A cookie is usually a small file of text. It is given an ID tag and is stored onto the browser of the computer, tablet or mobile phone or on the programme data subfolder. They are created when the user accesses the browser to visit a website, and keep track of the movements within that site. They can help the user resume where they last left off, remember theme selections or any other information that has been given voluntarily.

Legal compliance: On occasion, we may need to collect and process your data, in accordance to a set of orders or the law.

For example, in the prevention or investigation of fraud, other criminal or anti-social activity affecting our business, we may pass on details to law enforcement agencies, or where we are complying with our legal and regulatory obligations.

Legitimate interests: In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we may use your purchase history to improve and develop our website and/or our services and products made available to our customers, or in promoting, marketing and advertising our products and services.